FAQ
Frequently asked questions
General
How long will it take to get my order?
All items that are in stock candles will be delivered within 3 working days of placing your order. If you chose next day delivery and order before 1pm, your order will be dispatched on the same day. Any orders placed after 1pm will be dispatched on the next working day.
What delivery options are available?
Are your products suitable for vegans?
YES! At KAJO we are proud to say that all of our products are 100% natural, cruelty-free and vegan friendly. A list of ingredients can be found with on each products page. In or candles with use 100% Soy Wax and pure essential oils and our soaps contain a medley of plant butters and pure essential oils.
Can I cancel or amend an order online?
Is the order process secure?
Yes! We understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. Our site uses high level SSL encryption technology, the most advanced security software currently availble for online transactions.
What happens if an item is out of stock?
Orders cannot be placed for items that are out of stock. Products are not reserved until your order has been confirmed. You can fill in your details next to the item of stock that is out of stock and we will notify you when it is available.
Candles
Are your products suitable for vegans?
YES! At KAJO we are proud to say that all of our products are 100% natural, cruelty-free and vegan friendly. A list of ingredients can be found with on each products page.
Why is my candle not burning down properly?
This normally happens when the candle is burnt intermittently. To ensure an even burn, KAJO recommend that you burn the candle for 2-3 hours for the first time to ensure an even pool of wax.
What ingredients go into your candles and diffusers?
What do I do with my empty glass jar?
KAJO encourage upcycling of candle vessels. To recycle or repurpose your jar, we recommend thoroughly cleansing it with your favorite dish soap or a 1:1 solution of water to vinegar. Your candle jar can then be reused as vases, storage containers, planters and more!
Soaps
When you say 'natural soaps' how natural do you mean?
Are your soaps suitable for both face & body?
When you think of soap, you think of the stuff your mother used to buy in when you were little, we never knew quite what was in there but it was definitely drying and stripping! Not at KAJO though! Our selection of handmade, cold pressed soaps are chemical free and full of natural ingredients.
How can I prolong the shelf life of my soap?
I have really sensitive skin, can I use your soaps?
In terms of “irritants”, we all have our individual fingerprint of what our bodies can and can’t tolerate. Lavender essential oil, for example, is a known irritant to those with extreme sensitivities, however this doesn’t automatically black list it and make unsafe/non-organic or toxic. To be clear, none of our products are independently tested or classed as hypoallergenic nor being sold as “allergy free”.