faq
Frequently asked questions
Candles
Are your products suitable for vegans?
YES! At KAJO we are proud to say that all of our products are 100% natural, cruelty-free and vegan friendly. A list of ingredients can be found with on each products page.
Why is my candle not burning down properly?
This normally happens when the candle is burnt intermittently. To ensure an even burn, KAJO recommend that you burn the candle for 2-3 hours for the first time to ensure an even pool of wax.
What ingredients go into your candles?
All of KAJO's products are 100% natural. We use 100% soy wax in all of our candles. Soy is a type of vegetable wax derived from soya beans. We chose to use this particular wax in our candles due to it being long lasting and producing a clean burn unlike regular wax candles.
What do I do with my empty glass jar?
KAJO encourage upcycling of candle vessels. To recycle or repurpose your jar, we recommend thoroughly cleansing it with your favorite dish soap or a 1:1 solution of water to vinegar. Your candle jar can then be reused as vases, storage containers, planters and more!
General
How long will it take to get my order?
What delivery options are available?
At KAJO we ship all goods via Hermes. Orders are processed Monday to Friday for £3.95 and are delivered within 2-5 working days.
Are your products suitable for vegans?
YES! At KAJO we are proud to say that all of our products are 100% natural, cruelty-free and vegan friendly. A list of ingredients can be found with on each products page. In or candles with use 100% Soy Wax and pure essential oils and our soaps contain a medley of plant butters and pure essential oils.
Can I cancel or amend an order online?
Once an order has been placed we are unable to cancel or amend it.
Is the order process secure?
Yes! We understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. Our site uses high level SSL encryption technology, the most advanced security software currently availble for online transactions.
What happens if an item is out of stock?
Orders cannot be placed for items that are out of stock. Products are not reserved until your order has been confirmed. You can fill in your details next to the item of stock that is out of stock and we will notify you when it is available.
Can I stock your products in my shop?
Yes we'd be delighted to hear from you. For more information please email info@kajobydesign.co.uk
Soap
When you say 'natural' soaps, how natural do you mean?
Are your soaps suitable for face & body?
How can I prolong the shelf life of my soap?
To prolong the life of your soap we recommend the use of a soap holder which allows the air to circulate around it. This prevents the soap from sitting in water which in turn helps to shortern its life and melt the soap.
I have really sensitive skin - can I use your products?
In terms of “irritants”, we all have our individual fingerprint of what our bodies can and can’t tolerate. Lavender essential oil, for example, is a known irritant to those with extreme sensitivities, however this doesn’t automatically black list it and make unsafe/non-organic or toxic. To be clear, none of our products are independently tested or classed as hypoallergenic nor being sold as “allergy free”.