Shipping & Returns


At KAJO, our orders are processed Monday to Friday with UK Standard 1st Class Postage for just £0.00

If you require Next Day Delivery, please place your order with us by 1pm and the order will be dispatched the same day.  Any orders placed after 1pm, will be dispatched on the next business working day.  The cost for Next Day Delivery is £0.00 and is for UK customers only.

We offer FREE UK standard delivery for all orders placed over £75

We aim to dispatch orders within 1-2 days of being placed.  Please be noted that we do not ship on Saturdays, Sundays & Bank Holidays.)

Please be aware that delivery times may be extended during certain busy periods (sale periods, holidays and Christmas). We will however always let you know if we are aware of any potential delay. 

Due to the artisanal handcrafted nature of our products and the fact they are 100% natural, please accept that there may be very slight variations in colour, size and shape. We create our candles, soaps and diffusers in small, highly controlled batches to ensure the very best results.

Return & Exchange Policy

As product information is clearly described in each listing, KAJO By Design does not offer a refund due to change of mind.


At KAJO By Design, we would love for you to be  happy with your purchases.  Each product is inspected throughly before leaving our headquarters and candle and diffuser products are clearly marked with a 'Fragile' Sticker before posting.


If you should receive any damaged/faulty item(s), please keep all of the original packaging and products and notify us within 48 hours at with your name, address, order number and details of the fault including photographic evidence. Due to the nature of some of our products, we are unable to accept exchanges on any soaps that have been opened or used.   


If KAJO believe that the item is faulty, we will proceed with either a replacement or a credit note in the form of an e-voucher.


The cost of returning all unwanted items are your responsibility, all returns should be securely packaged and sent to the following address:

KAJO By Design Ltd

PO Box B30


West Yorkshire






TEL: 07487 611944


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© 2019 KAJO by Design